Frequently Asked Questions

All tours depart at dawn, typically around 7:00 AM. This is when the rainforest is coolest, quietest, and most alive. You'll be back before the heat of the day and before the crowds arrive.

Maximum 6 passengers. Every tour is private to your family or group, no strangers, no sharing.

Yes. We provide AS/NZS 1754 certified child seats and booster seats at no extra charge. Request the appropriate seats when booking.

Tours: 7+ days notice for a full refund, 24 hours–7 days for 80% refund, less than 24 hours no refund. Transfers: 24+ hours for full refund, 8–24 hours 80% refund, less than 2 hours no refund.

Yes. We pick up from Cairns, Northern Beaches, Palm Cove, Port Douglas, and surrounding areas. A pickup surcharge applies for locations outside Kuranda/Smithfield.

Our Toyota Land Cruiser requires a step-up entry (approx. 45cm). We can assist with boarding, transport foldable wheelchairs, and adjust the itinerary for your pace. See our Access & Inclusion page for full details.

David holds current first aid and CPR certification, and has a background in nursing. Every tour carries comprehensive first aid equipment, and David brings the calm confidence that comes from years of clinical experience.

Light rain makes the rainforest even more atmospheric, waterfalls are fuller and wildlife is more active. It's a tropical rainforest, so rain is part of the experience. We tour in all weather.

Absolutely. Our bespoke tour option lets you choose destinations, pace, and interests. Submit a request and David will craft a personalised itinerary.

We accept credit/debit cards and digital wallets (Apple Pay, Google Pay) via Stripe. Bookings 28+ days out require a deposit with the balance due 7 days prior. Closer bookings require full payment at booking.

Yes. We provide private transfers between Cairns, Northern Beaches, Kuranda, and surrounding areas. Visit our Transfers page for common routes and pricing.